Cancellation & Refund Policy
Merchant business' return and cancellation policy must be made available to customers
on website and they have to agree to its terms during the order process. Customers
have to click on an "Accept" or "Agree" for return and cancellation button before
submitting their payment information. Then, once the order has been submitted, policy
can be sent to customers with the order confirmation email.
Venkatramna Industries believes in helping its customers as far as possible, and has therefore
a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of
placing an order. However, the cancellation request will not be entertained if the
orders have been communicated to the vendors/merchants and they have initiated the
process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that The Venkatramna Industries marketing
team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc.
These are limited occasion offers and therefore cancellations are not possible.
- Venkatramna Industries does not accept cancellation requests for perishable items like flowers,
eatables etc. However, refund/replacement can be made if the customer establishes
that the quality of product delivered is not good.
- In case of receipt of damaged or defective consumer durable items and non durable
items like mobile phones, mixer grinder, calculator etc, please report the same
to our Customer Service team. The request will, however, be entertained once the
merchant has checked and determined the same at his own end. This should be reported
within 21 days of receipt of the products. For books, VCDs, DVDs, software products,
the matter should be reported within 5 days.
- In case you feel that the product received is not as shown on the site or as per
your expectations, you must bring it to the notice of our customer service within
24 hours of receiving the product. The Customer Service Team after looking into
your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers,
please refer the issue to them.